Science of CX - Episode 17 - Customer Listening & Research Intelligence with Martha Brooke

Steve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional, for a deep dive into customer listening and research intelligence. Listen to all Science of CX episodes and subscribe here: https://pod.co/science-of-cx This podcast is sponsored by Panviva, helping organizations deliver knowledge to their customers anytime and anywhere across ALL channels. Learn more at https://www.panviva.com For information about appearing on our podcast, or any other inquiry, please reach out to: scienceofcx @ gmail.com