Sony ILME-FX3 problem / issue - no sound / RODE noise after firmware update [SOLVED]
SOLVED The problem has been solved and the third party solution is now available in Russia. The tool is non public. - The cameras in Moscow are being fixed one by one by the Specialst. Works well, currently with 3.0 software. - The issue is purely software related. The sellers who work with the Specialist told me that it's related to the fact that Sony has changed the audio codecs internally without announcing it. If the built in codec was different from the codec in update, the sound goes off and the problem with rode wireless comes in. - Only some FX3 cameras are affected. - Hardware is intact. - It's possible to fix the problem using software tools only. - It's possible to downgrade the software. - The Specialist thinks that Sony could fix the problem in software update, but they don't want to. Instead they want consumers to bring their cameras to service centers to get "the repairs", and good for them if they bought the officially imported cameras that were meant for their region. - Sony didn't provide the necessary tools to the service center in Russia. - The Specialist is not working in Russian Sony service center. - I'm not in direct contact with the Specialist, but it's not hard to find his service in Russia. - Eventually similar tools may be developed by other Specialists in other countries and go public - Users from Countries that are friendly to Russia can get help too if they send their cameras to Moscow via CDEK. А теперь для русских. Ребята, постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают. Проблемы с беспроводным звуком RODE тоже решают. upd1: SC told me this problem was caused by some mod that was installed in the shop to unlock Eastern Europen languages in camera that was supposed to be sold in Asia. The shop denies it. Service center told me "it's a codec relate issue". upd2: I have tried 2.01 & 2.02 update. It didn't fix the issue. upd3: 2.05 and 3.0 didn't fix the issue
SOLVED The problem has been solved and the third party solution is now available in Russia. The tool is non public. - The cameras in Moscow are being fixed one by one by the Specialst. Works well, currently with 3.0 software. - The issue is purely software related. The sellers who work with the Specialist told me that it's related to the fact that Sony has changed the audio codecs internally without announcing it. If the built in codec was different from the codec in update, the sound goes off and the problem with rode wireless comes in. - Only some FX3 cameras are affected. - Hardware is intact. - It's possible to fix the problem using software tools only. - It's possible to downgrade the software. - The Specialist thinks that Sony could fix the problem in software update, but they don't want to. Instead they want consumers to bring their cameras to service centers to get "the repairs", and good for them if they bought the officially imported cameras that were meant for their region. - Sony didn't provide the necessary tools to the service center in Russia. - The Specialist is not working in Russian Sony service center. - I'm not in direct contact with the Specialist, but it's not hard to find his service in Russia. - Eventually similar tools may be developed by other Specialists in other countries and go public - Users from Countries that are friendly to Russia can get help too if they send their cameras to Moscow via CDEK. А теперь для русских. Ребята, постите свою камеру на Авито и пишите, что вам нужно решение проблемы со звуком. Дальше с вами связываются, вы приезжаете в сервис-центр около метро Парк Победы и вам чинят камеру. Со СДЭК тоже работают. Проблемы с беспроводным звуком RODE тоже решают. upd1: SC told me this problem was caused by some mod that was installed in the shop to unlock Eastern Europen languages in camera that was supposed to be sold in Asia. The shop denies it. Service center told me "it's a codec relate issue". upd2: I have tried 2.01 & 2.02 update. It didn't fix the issue. upd3: 2.05 and 3.0 didn't fix the issue