Brand New Dell XPS 17 9700 USB C Wiggle... is this normal?
I just received my new Dell XPS 17 9700 and it doesn't seem to have the loose track pad issue I have seen people deal with. But, my USB C ports wiggle a bunch. It snaps in the port but has lots of play, is this normal? My One Plus 7 Pro USB C doesn't move at all so this has me concerned they didnt install the ports properly and they could fail soon. thoughts? *****Update***** I ended up getting 2 replacements. All 3 had the same usb c wiggle but the 2nd replacement finally didn't have the almost constant coil whine, didn't have back light bleeding, and would stay closed when held vertically. I opened it up to put in more RAM and another m.2 drive and then put in usb cables in to the ports and wiggled them while i could see the ports better. The only thing i could see was the cable wiggling in the port, the actual port didn't move on the motherboard at all. I also went to Best Buy and CostCo and took a few cables in and plugged in to several brand laptops. They all had usb c wiggle like mine, Dells, HPs, MSI, and Macs. The Macs had less on average wiggle but always had some wiggle. Even the usb c power cords would wiggle. So as of now I kept my 2nd replacement assuming that since all I tested had wiggle, that maybe its something they are doing now to prevent the ports from breaking by allowing some free movement in case someone actually tugged on a cable. Of course this is just me speculating though. Im careful with my laptops and almost always are plugged in on my desk so I feel safe keeping mine. I know Justin over at @RandomTechVideos said in here that his 9700 had less wiggle than mine but had some wiggle. So I guess it's going to be up to you to decide your comfort with it, but i'm not sure a replacement will get you any less wobble, but it might. Also, I got a USB hub from Anker and that cable sits much more firm than all the other cables I have, including the power cable that came with the laptop. So it seems it could also vary by cable.
I just received my new Dell XPS 17 9700 and it doesn't seem to have the loose track pad issue I have seen people deal with. But, my USB C ports wiggle a bunch. It snaps in the port but has lots of play, is this normal? My One Plus 7 Pro USB C doesn't move at all so this has me concerned they didnt install the ports properly and they could fail soon. thoughts? *****Update***** I ended up getting 2 replacements. All 3 had the same usb c wiggle but the 2nd replacement finally didn't have the almost constant coil whine, didn't have back light bleeding, and would stay closed when held vertically. I opened it up to put in more RAM and another m.2 drive and then put in usb cables in to the ports and wiggled them while i could see the ports better. The only thing i could see was the cable wiggling in the port, the actual port didn't move on the motherboard at all. I also went to Best Buy and CostCo and took a few cables in and plugged in to several brand laptops. They all had usb c wiggle like mine, Dells, HPs, MSI, and Macs. The Macs had less on average wiggle but always had some wiggle. Even the usb c power cords would wiggle. So as of now I kept my 2nd replacement assuming that since all I tested had wiggle, that maybe its something they are doing now to prevent the ports from breaking by allowing some free movement in case someone actually tugged on a cable. Of course this is just me speculating though. Im careful with my laptops and almost always are plugged in on my desk so I feel safe keeping mine. I know Justin over at @RandomTechVideos said in here that his 9700 had less wiggle than mine but had some wiggle. So I guess it's going to be up to you to decide your comfort with it, but i'm not sure a replacement will get you any less wobble, but it might. Also, I got a USB hub from Anker and that cable sits much more firm than all the other cables I have, including the power cable that came with the laptop. So it seems it could also vary by cable.